📌 CasaCraft – Frequently Asked Questions (FAQ)

1. When will my order ship?

All orders are processed within 1–2 business days.
Once shipped, you will receive an email with your tracking number.

2. How long does shipping take?

We ship to all U.S. states.
Typical delivery times:

• Standard Shipping: 5–9 business days

• Expedited Shipping: 3–5 business days

• Priority Shipping: 1–3 business days

Shipping times may vary during peak seasons or due to carrier delays.

3. How can I track my order?

Once your order ships, a tracking link will be emailed to you.
Tracking updates may take 24–48 hours to show movement.

4. What should I do if I entered the wrong address?

Please contact us within 12 hours of placing your order.
If the package has already shipped, we cannot change the address, and CasaCraft is not responsible for lost items due to incorrect information.

5. Do you accept returns or exchanges?

Yes. If you’re not satisfied with your purchase, you may request a return or exchange within 30 days of delivery.
Items must be unused, in original condition, and returned in the original packaging.
For return assistance, contact us at support@casacraft.com.

6. What if my item arrives damaged or defective?

If your package arrives damaged, please contact us within 48 hours with photos of the item and packaging.
We will send a replacement or issue a refund.

7. Do you offer free shipping?

We occasionally offer free shipping promotions on qualifying orders.
Check our homepage or subscribe to our newsletter for updates.

8. Do you ship internationally?

At this time, CasaCraft ships only within the United States.
We plan to offer international shipping soon.

9. Can I cancel my order?

Orders can be canceled within 12 hours of purchase.
If the order has already shipped, cancellation is no longer possible.
Please email us as soon as possible for assistance.

10. What payment methods do you accept?

We accept major credit/debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.
All transactions are secure and encrypted.

11. Are your products covered by a warranty?

Yes. CasaCraft offers a 30-day quality guarantee.
If your item has a manufacturing issue within 30 days, we will replace or refund it.

12. How do I contact customer support?

For any questions or issues, reach out to us anytime:
📩 support@casacraft.com
Our team typically responds within 24 hours.